Any complaints from the students, parents or any other interested party should be addressed properly and resolved effectively. The action taken should be intimated to the concerned persons

• • Types of complaints in School
    1. Complaints against students – like bullying, fights, arrogant behavior etc Examples: Hitting, slapping, pushing, causing unrest etc
    2. Complaints against teachers – Causing harm to the child’s emotional well-being through verbal attacks, humiliation, or corporal punishment
    3. Complaints against the admin staff – like not attending queries wrong information etc
  • Procedure to file a complaint Parents can lodge a complaint through any of the following ways –
    ● Inform the class teacher through Myelin (checked daily by the concerned teacher)
    ● Write a mail to the principal (checked daily by the principal) if no action from teacher
    ● Drop a note in the complaint box which is there at the entrance(checked fortnightly by the office staff and forwarded to the principal)(Responsibility:Teachers/ Staff)
    
  • Procedure to be followed after receiving a complaint
    ● At the class teacher level, if it can be resolved, it is to be done. If not, it is escalated to the supervisor, vice- principal or the principal as per the requirement. It can also be referred to the counsellor
    ● Principal can investigate the complaint and take necessary action.(Responsibility: Class/ Teachers/ supervisor)
    
  • Important –
    ● The complaint is investigated properly and not taken at face value
    ● If found correct, appropriate action which needs to be taken is taken
    ● Information about the action taken is informed to the complainant.
    ● Regular follow up of the effectiveness of the action is taken. ● Record of the entire process is maintained in the NC register (Responsibility: Class/Teachers/ supervisor)